Eident Ltd TERMS & CONDITIONS
These terms and conditions and all other expressed terms of the contract shall be governed and constructed in accordance with Scottish law.
Confirmation of Bookings
A Booking Form must be completed, signed and returned to Eident in order to reserve places and dates. Alternative methods of confirmation can be by letter, email or official purchase order. Where payment is made in advance, a completed Booking Form may sometimes not be required. Eident will issue a VAT invoice once bookings have been accepted or payment has been made.
Payment may be made at the time of booking or upon receipt of invoice. Eident will exercise our statutory right to claim interest and compensation for debt recovery costs if we are not paid according to agreed terms. Eident reserves the right to cancel training courses or places on them if payment terms are not observed. An out of hours surcharge fee may apply for courses held at an Eident Training centre at the weekend or on a Bank Holiday, dependent upon the Centre location. Details available on request. Payments can be made by cheque, BACS or credit card. Cheques should be made payable to Eident Ltd. Eident’s bank details for BACS/IBAN payments are provided on sales invoices.
Cancellations, Re-scheduling and Transfers
Cancellations, re-scheduling or transfers will be permitted only if the invoice for the training has been paid in full. Requests for cancellation, re-scheduling or transfer must be received in writing. For re-scheduling or transfer, this will usually then require a Booking Form to be signed and returned in order to complete the request. Failure to return the Booking Form will nullify the request. The date on which the letter, email or signed Booking Form is received by Eident will be deemed as the date on which the request has been made. Agreement on dates for re-scheduling or transfer shall be subject to the availability of places, rooms and/or trainers. If a re-scheduled or transferred booking cannot subsequently be attended by the client, the booking shall be cancelled without refund. Substitution of alternative delegates is not considered to be a cancellation, and can be made at any time with no penalty applied.
4.1. Public (scheduled) Classes at Eident in Glasgow or Edinburgh
If requested 14 or more days prior to the training date, no cancellation charge will apply. If requested fewer than 14 days prior to the training date, a cancellation charge of 100% will apply.
4.1.2. Transfers to a later date
If requested more than 14 days prior to the training date, a delegate can transfer to the next scheduled course without penalty. If requested between 7 and 14 days prior to the training date, a delegate can transfer to the next scheduled course for a re-booking charge of 50% of the course fee. If requested fewer than 7 days prior to the training date, no transfer option is available. If a delegate cannot attend on the new date, no refund will apply.
4.2. Private (closed) Classes or In-House Training
If requested 21 or fewer days prior to the training date, a cancellation charge of 100% will apply. If requested more than 21 days prior to the training date, a cancellation charge of 25% will apply.
If a request is received, and new dates agreed, more than 14 days prior to the original training date, the client can re-schedule the date without charge. If a request is received, and new dates agreed, between 7 and 14 days prior to the original training date, the client can re-schedule the date for a re-booking charge of 50%. If a request is not received, or new dates have not been agreed, less than 7 days prior to the original training date, a cancellation charge of 100% will apply. If a request has been received, but new dates have not been agreed by the original training date, the course will be deemed to have been cancelled and a 100% cancellation fee shall apply. If a client cannot provide delegates for the re-scheduled date, a cancellation charge of 100% will apply.
4.3. Communication of Disputes
The client must notify Eident of any dispute or problem with booking or cancellation, within a period of one month of the original booking. Any subsequent failure by the client to communicate on the matter for a one month period shall be considered to have closed the matter and will nullify any claim against Eident.
Payment of Refunds
Where a refund is due for any reason, it shall be made within 28 days from the date of acknowledgement by Eident.
Where a number of training courses have been arranged as part of a training programme, the deadline for cancellation, re-scheduling or transfer of any course within the programme shall relate to the first course date, and not to the date of any individual courses within the programme.
Except in respect of death or personal injury caused by Eident’s negligence, or as expressly provided in these Conditions, Eident shall not be liable to the client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of Eident, its servants or agents or otherwise) which arise out of or in connection with the provision of the training course and the entire liability of Eident under or in connection with the contract shall not exceed the amount of Eident’s charges for the provision of the training course except as expressly provided in these conditions. Eident shall not be liable to the client or be deemed in breach of contract by reason of any delay or failure to perform any of Eident’s obligations in relation to the training course if this was due to any cause beyond Eident’s reasonable control.
Training Vouchers Scheme
Blocks of Eident Training Vouchers can be purchased at preferential prices for training courses on Eident’s Public (scheduled) training courses, or for Private training courses. Payment for blocks of Training Vouchers is due on receipt of invoice. Training Vouchers are valid for 18 calendar months from the date of invoice, although bookings cannot be made against them until cleared payment is received. Upon receipt of payment, Eident will issue a block of Training Voucher (TV) codes that can be used to book delegates on any public class, or to arrange a Private training course, subject to availability. Clients may purchase an unlimited number of Training Vouchers under the scheme, but any failure by the client to use all of the Training Vouchers within 18 calendar months will result in residual Training Vouchers being forfeited by the client without entitlement to compensation or reimbursement.
An order for a block of Training Vouchers constitutes a commitment by the client to place a specified volume of training with Eident at a discounted price. Once issued, invoices for Training Vouchers cannot be credited or cancelled, in whole or in part, for any reason.
If an individual booking against a block of Training Vouchers is cancelled, the Training Voucher will be deemed used and the TV code cancelled as follows: Public Classes: if requested 7 or fewer days prior to the training date Private Classes: if requested 10 or fewer days prior to the training date
8.2. Transfers (Public Classes)
If a delegate cannot attend a Public class, another delegate can be substituted at any time. If requested more than 7 days prior to the training date, a delegate can transfer on to the next scheduled course using the same TV code. If a delegate cannot attend on the new date, the TV code will be cancelled.
9. Acceptable Use of Facilities
In placing a booking you agree to abide by Eident’s Acceptable Use Policy relating to the use of Eident’s facilities. This policy requires the following:
- None of Eident Ltd’s facilities may be used to locate, display or transmit any material which is illegal or offensive,
- No software may be downloaded or installed on any of Eident’s computing equipment unless under the explicit direction of the Eident Trainer,
- No data may be imported which has not been checked for viruses and which is not under the explicit direction of the Eident Trainer,
Eident’s premises are non-smoking and all delegates are required to adhere to this policy.
Eident Ltd reserves the right to refuse access to its facilities and premises where there is reason to believe that a delegate is in breach of these conditions or where a delegate uses threatening, bullying, harassing or disruptive behaviour. Eident Ltd will not be liable for any losses or expense (including course fees and consequential damages) incurred by a delegate arising from such an exclusion.
If a provision of these Terms and Conditions is or becomes illegal, invalid or unenforceable, that shall not affect the validity or enforceability of any other provision of these Terms and Conditions. This shall not apply if the deletion of such provision would result in such a material change so as to cause completion of the intended transactions to be unreasonable.
11. General Information
Address for all correspondence:
Eident Ltd, 23 Millig Street, Helensburgh G84 9LD
Company Registered in Scotland, Number 394528
VAT number: GB 109758683
These terms and conditions are subject to change without notice, but any changes shall not be retrospectively applied.